Refund policy

Your Satisfaction, Our Commitment

At ISEEBIZ, we want you to shop with confidence. If you are not fully satisfied with your purchase, please contact us and we will help make the return and refund process as straightforward as possible.

30-Day Return Window

You may request a return within 30 days after your order is delivered.

How to Start a Return

Email partner@iseebiz.com with your order number, the item(s) you wish to return, and the reason for the return. Our customer service team will review your request and provide the authorized return address and instructions.

Please do not send an item back before receiving return confirmation from us. Unconfirmed or unauthorized returns may not be accepted.

Return Conditions

To be eligible for a return:

  • The item must be unused, uninstalled, unworn, unwashed where applicable, and in the same condition in which it was received.
  • The item must include its original tags, accessories, manuals, packaging, and proof of purchase or order confirmation.
  • Final-sale items and items discounted by more than 20% are not returnable, except where required by applicable law or where the item is defective, damaged, or incorrect.

We reserve the right to decline a return that does not meet these conditions.

Return Shipping

Customers are responsible for return shipping costs when a return is requested for a non-product-related reason, such as personal preference or a change of mind. If you receive an incorrect, damaged, or defective item, contact us promptly with your order details and clear photos or video where relevant so that we can review the issue and provide an appropriate solution.

Original shipping charges are non-refundable unless the return results from our error or applicable law requires otherwise.

Exchanges

To exchange an item, first request a return for the original item. After the return is accepted, place a separate order for the replacement item. This helps the desired item reach you sooner and avoids delays caused by changing inventory.

Refunds

After we receive and inspect your return, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Your bank or card issuer may require additional processing time before the refund appears in your account.

Promotions and Price Adjustments

Returning part of an order may change the order's eligibility for a promotion. If so, the refund will be recalculated using the revised promotional eligibility. ISEEBIZ does not offer price matching.

Order Cancellations

Contact us as soon as possible if you need to cancel an order. We will try to help, but cancellation cannot be guaranteed after an order has entered processing or has shipped.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

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