ISEEBIZ SUPPORT
Pet Feeder User Guide & Support
Set up your ISEEBIZ automatic pet feeder, connect a compatible Wi-Fi or camera model, and solve common feeding issues with clear, model-aware guidance.
- Scheduled feeding
- Wi-Fi pairing
- Camera models
- Troubleshooting
BEFORE YOU BEGIN
Four checks make setup easier
Controls and connection steps vary by model. Confirm the model name on the product label or order details before following a video.
Confirm the model
Match your feeder, camera, button layout, and app instructions to the guide before pairing or programming it.
Check power
Connect the supplied power adapter securely. If your model accepts backup batteries, install them only as directed in its manual.
Use the right network
Some models require 2.4 GHz Wi-Fi, while selected newer models support 5 GHz. Follow the instructions for your exact model.
Run one test
After setup, dispense one small meal and test one schedule while you are nearby before relying on unattended feeding.
VIDEO LIBRARY
English setup videos
Choose the card that most closely matches your product. Button names and app screens may differ between model generations.
Feeder without a camera
Use this demonstration for a compatible app-controlled feeder without a built-in camera.
Camera model overview
Review the feeder layout, camera functions, and the main setup flow before connecting your device.
App control demonstration
See an app-controlled feeder in use, including the camera and food-dispensing workflow.
Wi-Fi connection guide
Follow this guide for the standalone ISEEBIZ pet camera and treat-dispenser connection process.
日本語サポート
日本語の接続案内動画
製品ラベルや注文履歴で型番をご確認のうえ、お使いの製品に近い動画をお選びください。型番によりボタンやアプリ画面が異なる場合があります。
開封と初期設定
製品の構成と、使用を始める前の基本的な設定手順を確認できます。
アプリ接続方法
対応するカメラ付き自動給餌器をアプリに接続する流れをご案内します。
Wi-Fi接続方法
ISEEBIZペットカメラのWi-Fi接続と初期設定をご確認いただけます。
Wi-Fi接続方法
W80B対応モデルの接続手順を動画でご案内します。
COMMON QUESTIONS
Troubleshooting
Start with the steps below. If the issue continues, send support your order number, model name, and a short photo or video of the problem.
The feeder will not connect to Wi-Fi
Confirm that your model supports the network band you selected, check the Wi-Fi name and password, move the feeder closer to the router, and make sure the app has the permissions requested during setup. Restart the feeder and router, then follow the model-specific pairing steps again.
A scheduled meal did not dispense
Check the feeder clock or time zone, saved meal schedule, portion setting, and power connection. Make sure dry food can move freely through the outlet, then run one manual feed test while you are beside the unit.
Food is jammed or dispensing unevenly
Turn off and unplug the feeder before inspecting it. Empty the food path, remove crumbs or oversized pieces, and clean only the removable parts as directed in the manual. Let every washed part dry completely before reassembly.
The camera or audio is not working
Verify the feeder is online, confirm camera and microphone permissions in the app, and close other live-view sessions. Restart the device and app. If video remains unavailable, record the indicator-light behavior for support.
When should I contact support?
Contact us if the feeder has no power, repeatedly loses connection, cannot complete a manual feed test, shows physical damage, or still fails after the correct model guide has been followed.
NEED MORE HELP?
We’ll help identify the right next step.
Include your order number, model or SKU, and a clear description of what happens when you try the setup or feed test.